What We Establish On the Phone
Six questions, in the order they matter on a Tempe call.
Tempe After-Hours Questions
1.I rent. Can I call you directly?
Yes, and for anything hazardous, you should. Making a circuit safe does not need a landlord's permission. Repairs and replacements normally do, and we will tell you which side of that line your problem sits on before anything starts.
2.My panel is in a locked room. What then?
Then the visit is worth planning. We can usually isolate at the outlet or appliance end and tell you what the panel is likely to show, but the fault itself requires access. Mention the locked room on the call, and we will tell you honestly whether tonight helps.
3.I moved in a few weeks ago and have no idea where anything is.
That is a normal call here and not an embarrassing one. We will talk you round the unit and will not expect you to know it already. The one thing worth doing before you dial is to look out a window, because a dark street changes the answer completely.
4.The power is out in my whole building. Do I need an electrician?
Probably not yet. A whole-building failure sits with the utility or with the building's own service equipment, neither of which is a call you have to make on your own. Where your unit is dark, and the corridor is lit, that is different, and it is ours.
Everything Else We Cover in Tempe
Whatever woke you up has a daylight version. The rest of the Tempe pages:

